退款政策

Refund & Exchange Policy

At FERMATA ARCHIVE, every artifact undergoes a rigorous inspection and archival-level packaging process before it begins its journey to you. Due to the bespoke, high-value, and fragile nature of our curated porcelain and incense collections, all sales are considered final once shipped.

1. Damages and Breakage During Transit We take the utmost care in securing your pieces for international transit. However, should an artifact arrive damaged, we are fully committed to resolving the issue.

• You must contact us at peidi@fermata-archive.com within 48 hours of the delivered timestamp.

• Please include your order number and clear photographic evidence of both the damaged item and the external packaging.

• Upon verification, we will expedite a free replacement to you at no additional shipping or tax cost.

2. Returns and Exchanges Because of the complex international logistics and the risks associated with reverse-shipping fragile ceramics, we do not accept returns, exchanges, or refunds for non-quality-related reasons (e.g., change of mind). Each piece is unique, and minor artisanal variations in glaze or texture are inherent to the historical firing techniques and are not considered defects.

3. Order Cancellations If you need to cancel your order, please contact us within 24 hours of placement. Once an order has entered our archival packaging and fulfillment process, it cannot be canceled or modified.

4. Undeliverable Packages All international import duties, customs taxes, and delivery fees are 100% pre-paid by us. Your package will clear customs smoothly. However, if a package is returned to us due to an incorrect address provided by the customer, or failure to collect the package, the customer will be responsible for any re-shipping fees.